ERP software integrates all departments and functions across a company onto a single computer system that serves each department’s particular needs. Building a single software program that serves the needs of employees in finance, human resources, and warehouse, is a tall order.
ERP vanquishes the old standalone computer systems in Finance, HR, Manufacturing and the Warehouse, and replaces them with a single unified software program divided into software modules that approximate the old standalone systems. ERP allows trace-ability of an order from the point it is entered to the point it is shipped, by anyone from any department.
ERP improves the ways businesses take orders, manufacture goods, ship products, and bill for goods. Businesses see value from Focus ERP software.
ERP is often referred to as back-office software. ERP takes a customer order and provides a software road map for automating the different steps along the path to fulfilling the order. When a customer service representative enters an order into an ERP system, he/she has all the information necessary to complete the order (the customer’s credit rating and order history from the finance module, the company’s inventory levels from the warehouse module and the shipping dock’s trucking schedule from the logistics module,). Users in these different departments all see the same information and can update as necessary. When one department finishes with the order, it is automatically routed via the ERP system to the next department. To find out where the order is at any given point, you need only to log into the ERP system to track it. The order process moves like a bolt of lightning through the organization, and customers get their orders faster and with fewer errors. ERP can apply that same magic to the other major business processes, such as employee benefits or financial reporting. With ERP, the customer service representatives are no longer just typists entering someone’s name into a computer and hitting the return key. The ERP screen makes them businesspeople. It flickers with the customer’s credit rating from the finance department and the product inventory levels from the warehouse. Did the customer pay for the last order yet? Will we be able to ship the new order on time? These are decisions that customer service representatives have never had to make before, and the answers affect the customer and every other department in the company.
Yes. Focus Softnet has been successful in providing integrations with 3rd party applications and with external modules (customer specific business interface). It is a fact that the integration requirements are not generic, since the solution and the architecture of each product to be integrated varies. Focus Softnet, performs business process study of the application to be integrated, and designs the connectors that enables the flow of data. We have technical know-how and expertise to handle simple to complex integrations.
1. Integrate financial information: As the CEO tries to understand the company’s overall performance, he/she may need to look at reports from various departments to get the true picture, and the information may vary from each department, giving conflicting results. Finance has its own set of revenue numbers, Sales have their own version; different business units may each have their own versions of how much they contributed to revenue. FOCUS ERP creates a single version of actual data from each department that cannot be questioned because everyone is using the same system.
2. Integrate customer order information: — ERP is a system where customer orders are tracked from beginning to end---from the time a customer service representative receives the order, to the loading dock ships the merchandise, to finance sending the invoice. By having access to this critical information in one software system, rather than scattered among many different systems that cannot communicate with one another, companies can keep track of orders more easily, and coordinate manufacturing, inventory and shipping among many different locations simultaneously.
3. Standardize and speed up manufacturing processes: — ERP systems come with standard methods for automating some of the steps of a manufacturing process. Standardizing those processes and using a single, integrated computer system can save time, increase productivity and reduce headcount. FOCUS ERP systems are designed to be used by discrete and process manufacturing companies
4. Reduce inventory: ERP helps the manufacturing process flow more smoothly, and it improves visibility of the order fulfillment process inside the company. This leads to reduced inventories of raw materials (work-in-progress inventory), and it helps users better plan deliveries to customers, reducing the finished good inventory at the warehouses and shipping docks.
5. Standardize HR Information - Especially in companies with multiple business units, HR department may not have a unified, simple method for tracking employees time and communicating with them about benefits and services. With Focus ERP, all the standard and client specific issues can be addressed because it has the facility to implement any complex / customized procedures and induct multiple business validations.
FOCUS ERP is designed to meet the requirements of small to mid-size businesses. We offer the most cost-effective solution and the quickest ROI in the industry. The cost of ERP depends on several variables, such as: the number of divisions it will serve, the number of modules installed, number of users, number of locations, the quantity of integration that will be required with existing systems and data migrations. Cost of an ERP application can be bifurcated to 4 important segments: a) Product Cost b) Licensing c) Implementation Cost d) Customization costs. The Total Cost of Ownership depends on the above-mentioned factors.
Focus CRM is an infinitely scalable, comprehensive, and easy to use Customer Relationship Management system.
It seamlessly collates information from customer interactions and provides useful tools for enhancing engagement throughout their lifecycle (from lead through to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support).
Focus CRM gives companies the ability to manage the customer lifecycle, providing pertinent information on-demand and insights needed to maximize every customer interaction. It provides a central platform that allows for easy analysis, planning, development and deployment of marketing activities.
This intricate knowledge of customers and ability to analyze data lead to:
Yes. Like all Focus services, the solution is tailored to suit the specific needs of the organization. This means ensuring that it interacts with other systems to provide real-time information for increased performance and faster decision-making.
Focus CRM can be integrated with any number of other systems, including:
Focus CRM creates efficiencies in all areas of the business that are involved in servicing customers. Departments involved in sales, marketing, and customer service are likely to see the greatest improvements immediately, however, efficiencies are generally spread to most functions of organizations that implement focus CRM as a cascade effect. For example, by generating pre-sales documents through the system, as soon as a sale is made, all relevant departments are instantly aware of the requirements, enabling efficient follow-through from one stage of the customer lifecycle to the next.